Responsibilities:

• Building and maintaining relationships with clients and key personnel within practices.
• Must have a solid understanding of RCM and US Healthcare standards.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Responding to the clients queries and provide them with adequate technical and domain training of the applications.
• Letting customers know about other products the company offers.
• Achieving client relationship targets and KPI’s as set by the Head of Department.
• Working closely with Account Managers and other departments.
• Escalating and resolving areas of concern as raised by clients.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Alerting the sales team to opportunities for further sales within key clients.
• Carrying out client satisfaction surveys and reviews.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills Required

• Resource should have a 5 years plus experience in relevant industry
• Excellent communications skills in English
• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organized approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.

Perks:

• Pick and Drop, 5 days job, Provident Fund and Self Medical insurance