• Escalation point for all technical issues
• Working closely with team members, the role encompasses all areas of Infrastructure and a specialist of at least one (preferably two), of the aforementioned technologies is prerequisite
• Ensuring other team members are involved and skilled in more technical areas
• Leam lead  is accountable for significantly contributing to the overall technical architecture, stability, resiliency, and general health-related to server systems; is a top-level technical contributor with advanced knowledge and experience in the area of various vendors comes under technical department.
• Able to demonstrate high initiative and ownership of issues
• Able to work at a fast pace and achieve pre-determined billable utilization goals
• Able to work at a high level independently, utilizing other resources with good judgment
• Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
• Responsible supporting infrastructure technology implementations in Technology Support Services
• Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
• Good written, verbal and interpersonal skills
• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
• Providing 1st, 2nd and 3rd line support
• Ensuring security and confidentiality is maintained at all times
• Installing and configuring hardware and different software products as per project requirement
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support
• Maintaining software applications, operating systems and regular maintenance.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Complete-time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management, and record
• 24*7 availability to support in house and client infrastructure
• To provide/deliver training to corporate clients
• Must be ready and willing to commit to continuous education, certification, and self-improvement
• .Complete all project documentation in time and submit it to manager
• Any other duties as assigned by management

Key Performance Indicators,

• Providing support & Installation services  to the client’s 24/7
• Providing continuous guidance to engineers  working in house and at client site
• Able to demonstrate high initiative and ownership of issues
• Good Communication Skills
• Effective handling of client Q&A.
• Able to work at a fast pace and achieve pre-determined billable utilization goals
• Timely resolution of installation and configurations requests/issues at Techaccess
• Timely completion of Trainings & certification assigned by supervisor
• Ability to work well with others, as well as independently
• Ensure proper case closure
• Team building and Management.