1. Processes all incoming emails, letters, and other correspondence
2. Records all correspondence in relevant files
3. Prepares responses for correspondence and routine enquires
4. Reads and analyses incoming memos, submissions, and reports to determine their significance and plan their distribution
5. Plans, co-ordinates, and schedules executive and other meetings and functions
6. Takes and transcribes minutes and distributes to meeting attendees
7. Schedules and contracts meeting facilities and refreshments
8. Arranges teleconferences
9. Attends phone calls and takes messages
10. Manages and maintains the executive’s diary in terms of scheduling appointments, time management, and keeps it up to date
11. Makes travel and accommodation arrangements for the executive
12. Makes relevant document and schedule meetings
13. Photocopy’s and collates official documents
14. Answers queries and complaints for internal and external visitors
15. Greets and screen visitors and determines whether they should be given access to specific individuals.