Customer Service Representative  
Medina Dairy Limited   More jobs from this company

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Job Title:   Customer Service Representative
Category:   Client Services
Total Positions:   3
Job Location:   Rawalpindi
Gender:   No Preference
Age:   23 to 35 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 30,000 to 40,000 per Month
Apply By:   Feb 17, 2020
Job Description:

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:

  • Act as a company gatekeeper.

  • Resolve customer assertion problem or reason for calling.

  • Resolve customer complaints via phone or e-mail.

  • Use telephone line and e-mails to reach out to customers and verify account information.

  • Assist with placement of orders, refunds or exchanges.

  • Advise on Company information.

  • Suggest solutions when a product malfunctions and assist accordingly.

  • Attempts to persuade customer to reconsider cancelation. 

  • Work with customer service manager to ensure proper customer service is being delivered. 

Company Information
Company Name:  Medina Dairy Limited
Company Description:
The business was originally started in 1980 by Sardar Hussain and his family and in 1992 Medina Dairy Ltd was established to focus on the supply of milk and bread operating from depots across London and Birmingham.

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