Operations Manager - Job Description

Arcana Info is looking for an Operations Manager (Digital Layer (Middleware) support in the Telecom industry) to be based in Islamabad. This position would lead the team for ensuring 24x7 operations for critical business services and complete platform.

Responsibilities ;

-       Manage Digital Layer (Middleware) Production environment operations

-       Proactively monitor and provide Level 1/2/3 support for Digital Layer platform

-       Reduce business and system failure on platforms

-       Responsible for engaging relevant teams for fixing issues within agreed SLA

-       Ensure timely issue resolution through effective communication and collaboration with internal and external stakeholders

-       Ownership of all Operational Documentation for client

-       Support in Operations related activities during projects e.g. requirement analysis, design, implementation, reporting, logging and documentation

-       Operational support to Application and Development the team during projects / Go-Live e.g. Active Monitoring, Alerts Configuration, Pre/Post Sanity

-       In-placing Data Policies e.g. Migration, Retention, Indexing, Backup, Security

-       Manage operations team as per roaster/shifts

-       Multitasking and working cross-functionally with different business units

Skills:

-       Strong Operations background in Applications (Web/Mobile) and troubleshooting skills

-       Experience in managing multiple teams/stakeholders at a time

-       Experience of implementing improvement initiatives or leading change projects

-       Basic understanding of operational requirements

-       Efficient and optimized SQL Query writing skills (simple, complex)

-       Familiar with Agile Methodology (for end to end flow understanding)

-       Soft skills (communication, ability to work in team, focus on Customer Service and delivery, take ownership, problem-solving, time management, multitasking)

-       Employees should expect to work on weekends and after office hour due to operational requirements.

Qualification:

Minimum Bachelor’s degree in Computer Science/Software engineering or equivalent from HEC recognize institute.

Experience:

5+ years’ experience in Operations role (Software / Applications) Industry: Telecommunication / Banking Functional Area: Applications Development Designation Level: Assistant Manager Reporting To: Manager