Reservation Agent  
Explore Global Ltd   More jobs from this company

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Job Title:   Reservation Agent
Category:   Business Development
Total Positions:   3
Job Location:   Lahore
Gender:   No Preference
Age:   24 to 36 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 40,000 to 50,000 per Month
Apply By:   Nov 9, 2019
     
     
 
Job Description:
  • Coordinate with Reservation manager and reconfirm with supplier list of all services booked
  • Get hotel bookings confirmation number from suppliers and enter it in the system
  • Email agents service confirmation number using reservation system or outlook
  • Use of in-house reservations system – Juniper
  • Update all incoming enquires into booking status system, this will be updated after every 45 minutes
  • Monitor all online bookings confirmed, investigate failure bookings and find operational solutions to the challenges that may arise
  • Provide high standards of customer care at all times: reconfirm all special requirements entered into the booking
  • Use multiple channels of communication with the agents: Email, Phone, Skype, WhatsApp
  • Acquire a comprehensive product knowledge (destinations and services sold by the company) and market awareness to ensure the best and the most appropriate product is offered according to clients’ needs
  • Be able to prioritize workload and demonstrate good organizational skills by finishing tasks within allocated time
  • Pay attention to detail of all the enquiries received
  • Attend training sessions and team meetings where applicable
  • Establish good working relationships with agents and suppliers
  • Maintain and practice a high degree of confidentiality and integrity
  • Be a team player with an enthusiastic attitude and maintain positive working relationship at all times

Company Information
 
Company Name:  Explore Global Ltd
Company Description:
pWe are a leading Destination Management Company that offers travel ground services within the UK and Europe. Our dedicated team of travel experts that specializes in the Luxury, FIT, MICE and group travel, will be delighted to assist you with all your clients’ leisure and business needs. Since the establishment of the company in 1999, we have been offering our expertise and a comprehensive range of high quality travel product paired with exceptional service and customer satisfaction./p

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