CSR (Customer support representative)/ Travel Consultant / Travel Agent

Responsibilities

• Managing inbound calls in a timely manner

• Communicating with our customers in effective manner

• Negotiating easy terms for flight tickets & other travel arrangements

• Identifying consumer’s needs, clarify information, resolve customer issues by providing easy solutions

• Build sustainable relationships and engage consumers

• To fulfill any other duty assigned by competent authority.

Requirements

• Previous experience in a customer support role would be a plus point

• Strong phone and verbal communication skills along with active listening

• Very good spoken English skills

• High School degree or higher

• Long term commitment

• Willingness to work in the flexible shifts

• Good at handling the pressure

• Positive and energetic attitude

Pak Travels has been operating as a travel agent since 1968; Pak Travels brings a history of operating in the niche sector of UK based travel to Pakistan and leading ticketing agents for PIAC throughout the UK and Europe.

We treat our employees as family members as we are one team! We believe in creating a good work environment and treating everyone with respect and fairly will ensure everyone is enjoying in the company's success! We are an equal opportunity employer; email your resume with full confidence.